Delivery & Returns



UK Deliveries: 

We deliver to anywhere in England Wales, Scotland and Northern Ireland. Delivery prices will vary depending on delivery location, and additional charges may be added to the order for remote or difficult to access locations that require special attention. The checkout page will show the correct charge for the requested postcode / region. 

Worldwide Deliveries: 

We are able to ship your purchase to practically anywhere on the planet! Large and precious international orders require special care and attention and are dispatched through our international couriers who have years of experience in handling furniture and works of art. 

We are able to offer a specialist '2 man delivery service' to most of Europe and the USA. This service consists of a minimum two man team who will take the furniture to your room of choice, unpack, your furniture and remove the packaging. The courier might or might not be able to take the packaging away and will be the customers responsibility to divert it in compliance with local recycling and packaging waste disposal provisions. 

If it is not possible to offer a 2 man service at your chosen address then delivery will be kerbside only. Whichever is the case we will notify you before hand and try to provide the best possible delivery option available. 

If your order is travelling by road then you will be contacted about a suitable delivery date when your order is ready to for delivery. Where our couriers have a tracking facility we will of course provide that information to you. 

Access -

You must ensure there is safe and reasonable access from the public highway into your property. Unless safe access is provided the courier will not deliver the goods. 

Please, please, please check dimensions before purchasing as goods cannot be returned or refused because there is no access or it is ‘too big’. If the goods are to be placed in a specific room you need to make sure it fits through all doorways, stairwells, landings and any other access routes necessary. If the couriers consider that access is unsafe or obstructed then they will have to place the goods in a room that can receive them. 

If necessary you are obliged to provide the couriers with parking permits. You must also inform us, in advance about restricted access, vehicle size restrictions or any other factors that will prevent us from a normal delivery service. 

Import laws -

Deliveries outside the UK - Europe are often subject to local import duties and entry taxes at their final destination. It is your responsibility to pay these charges. Piece-UK has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. 

Goods supplied within the UK will normally be delivered within 5 – 7 working days of acceptance of order. 

Goods supplied outside the UK and within Europe will normally be delivered within 10-14 working days of acceptance of order. 

Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date. 

The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. 

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. 

Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted. 

Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.



The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost. 

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Supplier via email within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. 

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Supplier within 14 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective. 

Where a claim of defect or damage is made the Supplier shall be responsible for the recovery of the Goods from the Buyer within 14 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) if the Goods are in fact defective. 

If you are a consumer you have the right, in addition to your other rights, to cancel the Contract for Goods and receive a refund by informing the Supplier via email within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer. 

Goods must be returned by the Buyer at the Buyer’s expense within 14 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges. If the Buyer fails to return the Goods following cancellation, the Supplier shall be entitled to deduct the cost of recovering the Goods from the Buyer. 

Goods to be returned must clearly show the order number obtained from the Supplier on the package. 

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage. 

For most products, you have 14 days to notify the seller if you want to cancel the order or exchange the item. The cancellation period will expire 14 days from the day on which you receive the goods you have ordered. This does not apply to bespoke products.


What you can’t send back...

Unfortunately, some items are non-cancellable and non-refundable: 

Anything that’s made to your specific requirements (i.e.: outside of standard customisation options offered by the seller to all customers), is personalised/bespoke or otherwise can't be resold due to the bespoke element 

Perishable products (like food or flowers) 

Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics 

Personal items sold with hygiene seal (like cosmetics or underwear) where the seal is broken. 

To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering. 

Goods to be returned must clearly show the order number obtained from the Supplier on the package. 

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

How to cancel your order, or return or exchange a product

1. Contacting us directly by email ( ) or telephone (+44 (0) 203 651 8194 with more details. 

2. If already received, package the item up and send it back to us (return address available on the Contact Us Page) within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product. 

3. Upon receipt of the returned item we will inspect it and once happy with everything, we will process the refund directly to your payment card or get in touch If we need any card details to process the refund, in no more than: 

a. 14 days after the day the product is received back; or 

b. if earlier, 14 days after the date you provide evidence that you have returned the product; or 

c. if there were no goods supplied, 14 days after the day on which you informed us (via Step 1 above) about your decision to cancel your order. 

Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to. 

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller). 

Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract. This may apply to you if you have purchased an experience with us. 

The returns policy is designed to give you peace of mind when ordering. If you have any further questions, please get in touch with us at or call us on 0203 651 8194 to speak to one of us. 

Gift vouchers are refundable within seven business days of purchase (see our gift voucher terms and conditions).